Return and Refund Policy

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Narrow Gate Wellness website operated by ID WRIGHT LLC, located at www.narrowgatewellness.com.

2. Contact Information

For any questions regarding returns or refunds, customers may contact the Customer Service team of ID WRIGHT LLC by email at support@narrowgatewellness.com or by phone at +1 (530) 922-8221. Our business address is ID WRIGHT LLC, 1401 21st Street, Suite R, Sacramento, California 95811, United States. Customer Service hours are Monday through Friday, from 9:00 AM to 5:00 PM PST.

3. Return Eligibility

Customers in the United States have the right to cancel their purchase and return eligible products within thirty (30) days of receipt without providing a reason, subject to the conditions described in this policy.

3.1 Conditions for Return

To qualify for a return, the item must be unused, undamaged, and in the same condition in which it was received. The product must be returned in its original packaging with all labels and tags attached. A valid receipt or proof of purchase is required to process any return.

4. Return Process

4.1 Initiating a Return

To initiate a return, customers must contact Customer Service within thirty (30) days of receiving their order. Customers must provide their order number and a detailed reason for the return. Once the request has been reviewed by ID WRIGHT LLC, return instructions will be provided and, where applicable, a Return Merchandise Authorization (RMA) number and a prepaid return shipping label may be issued.

4.2 Preparing Your Return

Returned items must be securely packaged in their original packaging. All accessories, manuals, and any free promotional items included with the order must also be returned. Customers must include the return authorization documentation and any required supporting materials. If a return shipping label is provided, it must be printed and affixed to the outside of the package before shipment.

4.3 Shipping the Return

Customers must ship returned items using a trackable shipping method to ensure safe delivery. Items should be shipped within seven (7) days of receiving return authorization and no later than thirty (30) days after authorization has been issued.

5. Return Shipping Costs

Unless otherwise stated in this policy, all return shipping costs are the responsibility of the customer.

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

Returns requested due to a change of mind must meet all return eligibility requirements and must be initiated within thirty (30) days of receipt. Refunds will be issued by ID WRIGHT LLC to the original payment method used for the purchase, minus any applicable restocking fees.

6.2 Defective or Damaged Goods

If a product arrives defective or damaged, the customer must notify ID WRIGHT LLC within thirty (30) days of receipt and provide photos or videos documenting the issue. Upon verification, we will offer either a replacement or a full refund, including return shipping costs.

6.3 Incorrect Product Received

If an incorrect product is received, customers must notify us immediately upon delivery. ID WRIGHT LLC will arrange for the return of the incorrect item at our expense and ensure the correct product is shipped to the customer.

6.4 Product Never Arrived

If an order does not arrive within the estimated delivery timeframe, customers should contact ID WRIGHT LLC promptly. We will initiate an investigation with the shipping carrier, and if the product is confirmed lost, we will offer either a full refund or a replacement product.

6.5 Order Cancellation

Orders may be canceled for a full refund if they have not yet been shipped. If an order has already shipped, the customer must follow the standard return process after receiving the product.

7. Refunds

7.1 Refund Conditions

Refunds are issued only after the returned item has been received and inspected by ID WRIGHT LLC. Customers will be notified by email regarding the approval or rejection of their refund. Returned items must meet the eligibility requirements outlined in this policy.

7.2 Refund Processing

Approved refunds will be processed to the original payment method used at checkout. Please allow up to five (5) business days for the refund to appear in your account, depending on your bank or credit card provider.

7.3 Partial Refunds

Partial refunds may be issued if returned items are not in original condition, are damaged, or are missing parts for reasons not caused by our error, or if items are returned more than thirty (30) days after delivery.

8. Exchanges

ID WRIGHT LLC offers exchanges for items that are defective, damaged, or incorrectly shipped. To request an exchange, customers must contact support@narrowgatewellness.com. Shipping costs for defective or incorrect items will be covered by us, while customers are responsible for shipping costs for exchanges requested due to a change of mind.

9. Timelines

All returns must be reported and shipped within thirty (30) days of receiving the product. Once a returned item has been received and inspected, refunds will be processed within five (5) business days. Refunds may take an additional five (5) business days to appear in the customer’s account after approval.

10. Legal Rights

This Return and Refund Policy does not affect any statutory rights customers may have under applicable law.

11. Questions and Support

For additional information or assistance, customers may visit our FAQ page or contact the Customer Service team of ID WRIGHT LLC by email at support@narrowgatewellness.com or by phone at +1 (530) 922-8221.

By making a purchase on our website, you acknowledge and agree to this Return and Refund Policy.