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Owned and operated by ID WRIGHT LLC, we welcome your questions about cold plunges, saunas, red light therapy, and more.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days. Transit time is typically 5 to 8 business days within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door.
What is your return policy?
If your cold plunge, sauna, red light therapy panel, or massage chair does not meet your expectations, please contact us within 30 days of delivery. We will walk you through the return process step by step.
Can I exchange my product for a different model?
Yes, we are happy to help you find the right fit. Reach out to our team and we will coordinate an exchange for a model that better suits your space and preferences.
What power requirements do your saunas and red light panels need?
Power requirements vary by model. Our product pages list the specific voltage and amperage for each sauna, sauna heater, and red light therapy panel so you can confirm compatibility before ordering.
How do I choose between a cold plunge and a sauna?
Cold plunges and saunas serve different recovery needs and can complement each other well. Our team can help you understand the differences and choose the setup that fits your routine and available space.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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We aim to answer every email and message within one business day.
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Free Continental Shipping
Most orders ship free within the Continental U.S. with no order minimum required.
Easy Returns
Not the right fit for your space? Our team makes returns and exchanges straightforward and stress-free.
